HOW CAN WE HELP YOU
Family, First.
Whether it’s via Email, Text, Call, Live Chat, Video Chat, or Virtual Consultation, our exceptional Customer Experience Team is here to help you all day, every day, in every way. At UPPAbaby, we put you and your family first.
Our Customer Experience Team is out of the office on 11/28 and 11/29.
They’re celebrating the holiday with their loved ones and will respond to your email as soon as possible upon their return. Thanks for your patience!
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Call
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Video Chat
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Live Chat
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Register Your Product
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Customized Service
When your product has been registered, we can check the serial number for maintenance history and warranty information.
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Limited Lifetime Warranty
Some parts and repairs may be covered by our limited lifetime warranty. Find out here.
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Product Alerts
If we need to contact you about an update or alert for your product, your registration will help us assist you.
Car Seat FAQs
General FAQs
Selected FAQs
UPPAbaby products are certified by the JPMA (Juvenile Products Manufacturing Association). All strollers and car seats meet or exceed ASTM & JPMA compliance standards and governmental safety and testing standards. State and federal safety standards require all car seats to meet stringent flame retardancy standards. Many manufacturers meet these requirements by treating their fabrics with toxic brominated and chlorinated chemicals, like PBBs and PBDEs that can be harmful to children. All UPPAbaby products meet all applicable flame retardancy standards without these potentially harmful chemicals.
To make a warranty claim please contact the appropriate UPPAbaby office/distributor from the country of purchase – click here for a complete list.
Cleaning and conditioning of the leather is recommended only when needed to extend the life of the leather and contribute to the quality of its appearance.
SURFACE DIRT: Most surface dirt can be removed by gently wiping with a clean, damp cloth. Do not dry in the sun.
SCUFFS: Lightly rub scuffs with your fingers. Often the natural oils in the leather will help buff out small scuffs.
CLEANING:
Clean frame with a damp cloth and mild detergent; dry thoroughly. DO NOT use abrasives. If parts of the stroller frame have been exposed to saltwater, we recommend the parts are rinsed with fresh (tap) water as soon as possible to avoid corrosion. Always dry frame if wet. Spot clean or hand wash fabrics in cold water with mild detergent. Dry flat and away from direct sunlight before re-use or storage. DO NOT bleach, iron or dry clean. To extend the life of your stroller’s fabric, keep it clean and do not leave it in direct sunlight for long periods of time. DO NOT fold or store your stroller if it is damp or wet, nor store in a damp environment.
MAINTENANCE AND REPAIR:
We recommend you inspect your stroller periodically. Regularly check all connecting hardware (rivets, screws, etc.) for tightness and security.
Seek prompt repairs, replacing worn or broken parts as needed. Check all safety devices, locks and harnesses for correct and secure operation. Never continue to use a product that is structurally unsound. Only UPPAbaby replacement parts should be used. It may be unsafe to use parts supplied by another manufacturer.
Click here to find a Tune-Up Gear-Up event near you for additional maintenance services.
If you have additional repair questions, contact Customer Experience at (844) 823-3132 or support@ubweb2stg.uppababy.com.
Schedule a complimentary virtual consultation
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Before the appointment
Make sure you’ve registered your product and send along a description of what assistance you need. Trying to install a car seat? Wheels squeaking? We’ll find the right person to help!
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During the appointment
One of our skilled technicians will guide you through the steps for solving your challenge. They will set up a matching product to walk you through the process and answer any questions you have along the way.
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After the appointment
We’ll send you a follow-up up email with any further details or documentation that might be of assistance.